EIXPACK respects your privacy and is committed to protecting the personal information you share with us through our website, inquiry forms, email communications, and other business contact channels.

This Privacy Policy explains how EIXPACK collects, uses, stores, protects, and shares information when you visit https://eixpack.com, request a quotation, contact our engineering team, download or view content, or communicate with us about packaging machinery and automated packaging solutions.

By using our website or submitting information to EIXPACK, you agree to the practices described in this Privacy Policy.

Who we are

EIXPACK is a packaging machinery and automation solutions provider focused on nutraceutical packaging, supplement packaging, stick pack machines, powder packaging machines, liquid packaging machines, gel packaging machines, pharmaceutical packaging, premade pouch packaging, filling machines, cartoning systems, and end-of-line automation.

Our website address is:

https://eixpack.com

Business Contact:

EIXPACK
No. 9-11, Liyuan Road, Huangcun, Tianhe District, Guangzhou City, Guangdong Province, China
Email: evan@eixpack.com
Phone / WhatsApp: +86 18666554874

Information We Collect

We may collect information that you voluntarily submit to us when you fill out a contact form, request a quote, send an email, communicate through WhatsApp, or interact with our website.

This information may include:

  • Your first name and last name
  • Company name
  • Job title or department
  • Work email address
  • Phone number or WhatsApp number
  • Country or region
  • Company website
  • Product type or material to be packaged
  • Packaging format, pouch style, or machine type of interest
  • Target production speed or capacity requirements
  • Existing equipment information
  • Technical requirements, drawings, layouts, or project notes
  • Any other information you choose to provide

We may also collect limited technical information automatically when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referral source
  • Date and time of visit
  • Approximate location based on IP address
  • Cookie and analytics data

How We Use Your Information

EIXPACK uses the information we collect to support legitimate business communication and provide packaging machinery solutions.

We may use your information to:

  • Respond to your inquiry or quotation request
  • Recommend suitable packaging machines or production line layouts
  • Evaluate your product, pouch format, speed requirement, and automation needs
  • Prepare technical proposals, ROI layouts, or machine configuration suggestions
  • Communicate with you by email, phone, WhatsApp, or other business channels
  • Arrange sample testing, FAT discussions, installation planning, or after-sales support
  • Improve our website, product pages, and customer experience
  • Analyze website performance and marketing effectiveness
  • Send relevant product, service, or technical information when appropriate
  • Maintain internal business records
  • Comply with applicable legal, regulatory, or contractual obligations

We do not sell your personal information.

Legal Basis for Processing

Depending on your location and applicable laws, we may process your personal information based on one or more of the following legal bases:

Legal obligations, such as recordkeeping, tax, compliance, or dispute resolution requirements

Your consent, such as when you submit an inquiry form or agree to receive communications

Our legitimate business interests, such as responding to B2B inquiries and improving our services

Contractual necessity, such as preparing a quotation, proposal, purchase order, or service arrangement

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, measure marketing performance, and enhance the user experience.

Cookies may help us understand which pages are visited, how visitors navigate the website, and which content is most useful to potential packaging machinery buyers.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

Where required by applicable law, we will request your consent before placing non-essential cookies.

Analytics and Third-Party Tools

EIXPACK may use third-party tools to operate the website, measure traffic, improve marketing performance, manage inquiries, or support communication.

These tools may include website analytics tools, search engine tools, advertising platforms, email services, form plugins, CRM systems, hosting providers, security tools, and communication platforms.

These third-party service providers may process limited information on our behalf. We require such providers to use information only as necessary to provide services to us and to protect it appropriately.

How We Share Information

We may share your information only when necessary for legitimate business purposes.

Your information may be shared with:

  • EIXPACK employees, engineers, sales representatives, and service teams
  • Authorized distributors, agents, or service partners when needed to support your inquiry or project
  • Website hosting, analytics, CRM, email, security, or IT service providers
  • Logistics, installation, or after-sales service partners when related to an active project
  • Professional advisors, such as legal, accounting, or compliance consultants
  • Government authorities or regulators when required by law

We do not sell, rent, or trade your personal information to unrelated third parties for their independent marketing purposes.

International Data Transfers

Because EIXPACK works with customers, partners, and suppliers in different countries, your information may be transferred to, stored in, or processed in countries other than your own.

When we transfer personal information internationally, we take reasonable steps to protect it in accordance with this Privacy Policy and applicable data protection requirements.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

For B2B packaging machinery inquiries, we may retain project-related information for a reasonable period because industrial equipment projects often involve long decision cycles, repeat communication, technical comparison, spare parts support, warranty discussions, and future production line upgrades.

We may also retain information as required for legal, accounting, compliance, dispute resolution, or business recordkeeping purposes.

How We Protect Your Information

EIXPACK takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure communication channels, internal data handling procedures, website security tools, and limited access to inquiry information.

However, no website, email system, or internet transmission is completely secure. You should avoid sending highly sensitive or confidential information through public web forms unless necessary.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your information in a portable format
  • Opt out of marketing communications

To exercise these rights, please contact us using the contact details listed in this Privacy Policy.

We may need to verify your identity before responding to certain requests.

Email and Marketing Communications

If you submit an inquiry, request a quotation, or communicate with EIXPACK, we may contact you about your packaging machinery project, technical requirements, proposal, or related services.

We may also send occasional product updates, technical resources, or relevant business information. You can opt out of marketing communications at any time by contacting us or using the unsubscribe method provided in the message, where available.

Even if you opt out of marketing communications, we may still send non-marketing messages related to active inquiries, quotations, orders, service support, warranty matters, or legal notices.

Children’s Privacy

EIXPACK provides B2B packaging machinery and industrial automation solutions. Our website is not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete such information.

External Links

Our website may contain links to third-party websites, videos, platforms, or resources. EIXPACK is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technologies, legal requirements, or data handling practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after any update means that you acknowledge the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how EIXPACK handles personal information, please contact us:

EIXPACK
No. 9-11, Liyuan Road, Huangcun, Tianhe District, Guangzhou City, Guangdong Province, China
Email: evan@eixpack.com
Phone / WhatsApp: +86 18666554874